I placed my order on a Friday, when will I receive my order?
Orders placed Monday-Thursday before 3pm will be shipped for next working day delivery. Any orders placed on a Friday will be shipped on Monday, for delivery Tuesday.
What payment methods do you accept?
We accept most major payment methods, including PayPal. Find more information at checkout.
What are your shipping costs?
The majority of our products can be sent for next working day delivery for a cost of £4.74. We offer free delivery on our Moccasin Slippers and Luxury Gift ranges.
Is There a Minimum Order Quantity?
Certain items on our website do have a minimum order quantity. Details will be listed within each product page.
International delivery tax?
-No VAT will be charged for orders outside of the U.K. VAT will automatically be deducted when an international customer views their basket. International customers will be expected to pay relevant import tax/duties when the goods enter their country.
Can you purchase goods that are not displayed on your website yet?
-Yes, we are constantly updating our website however there may be occasions where certain products don't feature online. If you cannot find what you are looking for online, give us a call or send us an email and one of the team will be more than happy to help.
If I buy a pair of Moccasin Slippers and they don't fit, can I exchange for a different size?
Yes you can, exchange providing the following:
- The slippers are in the original packaging
- The slippers are unworn
- The return is sent within 14 working days of date of delivery
Customers must cover return shipping costs.
Do you have a catalogue?
We do not currently offer a physical catalogue. We consider our website to be our virtual catalogue. Due to constant innovation and additions we'd never be able to keep an accurate updated physical catalogue. Please feel free to browse the website, and if you have any questions or cannot find what you're looking for please get in touch.
Can you ship internationally?
Yes we can, we can deliver anywhere in the world! There are only a select amount of international countries listed at checkout, if you cannot see your country please give us an email to arrange delivery.
Can I visit GH Frecknall?
Yes you can, but an appointment must be made before attending our office. To book an appointment please contact us via email or phone.
Do you only sell AMANN Thread?
No, we have a range of different threads from different manufacturers. Browse online today through our 'Threads' and 'Clearance' sections.
Do you sell Herringbone Tape?
Yes, we refer to this as Herringbone Looping. Available online through the components tab.